Service Support Manager

Location: Amsterdam, the Netherlands

SGI Aviation is driven by a team of aircraft passionate experts, providing services that contribute to ‘Efficient and safe aviation for a connected world’.

As an independent advisor to the aviation industry, SGI Aviation provides technical consulting and advisory services in the areas of aircraft and engine asset management. Our services portfolio covers the entire lifecycle of an aviation asset, as well as the surrounding regulatory, operational and IT needs.

Our clients include lessors and financiers, airlines, corporate aircraft owners, aircraft manufacturers and MROs, as well as aviation authorities and regulators, located throughout the world.


About the job:

The Service Support Manager is responsible for SGI’s technical database management, collection of general and or specific information in the field of aviation, asset and lease management support and financial analysis. The role also includes providing high quality support to front line Technical Managers (TM), VP Technical (VPT) and the Management Team (MT).

Responsibilities (In relation to technical support)

Provide high quality technical support to representatives in the field:

  • Provide support to front line TM’s and Technical Representatives
  • Manage the technical support e-mail address
  • Efficiently share data with the team

 

Manage the technical knowledge and information data base:

  • Compilation of detailed and accurate reports
  • Database management – data collection, structuring, analysis and integrity

 

Create templates, standards and financial models for implementation on various projects:

  • Creation and standardization of templates and technical standards
  • Perform market and fleet analysis
  • Perform financial analysis, quantifying exposures for, airlines, lessors and/or financiers

 

Responsibilities (In relation to projects)

Project support:

  • Participate in projects on initially a non-billable basis
  • Will be supported by a senior and/or VPT

 

About you:

  • Bachelor’s degree in Aviation, Aeronautical Engineering or related field
  • Knowledge of airline operations, aviation and leasing companies as a prerequisite
  • Motivated and pro-active team player with an ability to work well with people at all levels, both internally and externally
  • Excellent preparation, organizational and communication skills
  • Problem solving and sound judgment in relation to technical matters
  • A highly motivated self-starter able to work with minimal supervision and a maximum of flexibility
  • Demonstrate advanced skills with the standard features of various personal computer word processing and spreadsheet software (Microsoft Word and Excel, PowerPoint, Outlook, Internet, and other proprietary software)
  • Knowledge of Corporate Management System (CMS)
  • Excellent English language skills, both verbally and in writing; additional language proficiency is a plus
  • Demonstrate social/cultural awareness and a willingness to travel

 

What we offer:

  • Fulltime job
  • A varied and challenging role
  • 26 vacation days per year
  • Health insurance coverage
  • Company pension plan
  • Nice office next to the Amsterdam Arena
  • Laptop and phone
  • Fun staff events

Applicants interested in this opportunity to join the SGI team can send their cover letter and resume to lmoes@sgiaviation.com